Providing enterprise notification solutions since 1993
Every critical alert should be monitored, and tracked, for positive acknowledgement from the recipient.
AckAlerts.com is a 100% web-based platform, with all access secured by SSL encryption. This allows implementations to be run Hosted, on your favorite hosting platform, or On-Premise, in your own data center.
Why choose AckAlerts.com as your enterprise notification solution?
Alarm Management
Our Open, Secure API's allow you to interface real-time alerting to any system, application or device.
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For those situations where API access is not available, AckAlerts.com Alarm Management can process incoming data from:
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SMTP Email
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SMS text messages
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Serial (RS-232) communication lines
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Text files, including log files for automated analysis
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SQL queries
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you name it...we can interface to anything
One Touch Reply
AckAlerts.com is an acknowledgement-based notification platform. Every message sent to Users, Groups or Subscriptions, is monitored and tracked for positive acknowledgment by the person(s) receiving the message.
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We make that easy, with a feature named One Touch Reply.
A single touch on the smartphone, tablet—or click on the desktop browser—and you know the message has been received.
Web Messaging
Your AckAlerts.com platform can serve dual-duty.
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In addition to API access as part of Alarm Management, AckAlerts.com's web-based console provides the perfect solution for the Help Desk, or Emergency Notification implementations.
Bang for the buck
AckAlerts.com is an enterprise-class notification platform, that scales to the needs of any organization.
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All at a price, that is a fraction of our competitors.
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NOTE: AckAlerts.com offers both annual subscriptions, and perpetual licenses that never expire.
A pricing plan for organizations of any size
Base configuration (required)
50 users
4,500
$
per year
250 users
7,500
$
per year
500 users
9,500
$
per year
Web Messaging Console
(optional add-on)
50 users
1,125
$
per year
250 users
1,875
$
per year
500 users
2,375
$
per year
Perpetual licenses also available
Call for details
Let's take a quick look under the hood of
AckAlerts.com
Application Programming Interfaces
All AckAlerts.com APIs utilize the standard of Internet communication, known as the HTTP POST.
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This means that access to the AckAlerts.com APIs is available from any Operating System, using any programming or scripting language.
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In addition, the HTTP POST supports SSL encryption, to ensure all communication with AckAlerts.com is secure.
The AckAlerts.com APIs include:
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Alert API: sending messages directly to selected Users, Groups or Subscriptions
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Alarm API: transmission of alarm data from any system, application or device
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Heartbeat API: passive monitoring of systems and applications
Alarm input without an API
In some situations, access to an API is not available.
Many monitoring applications run on embedded systems, that provide a single form of alarm output.
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AckAlerts.com Alarm Management can process incoming data from:
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SMTP Email
-
SMS text messages
-
Serial (RS-232) communication lines
-
Text files, including log files for automated analysis
-
SQL queries
-
you name it...we can interface to anything
Notification Methods
AckAlerts.com transmits critical messages to any combination of Users, Groups or Subscriptions.
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The method(s) used to deliver messages can either be defined by the AckAlerts.com Administrator, or the AckAlerts.com end User, based on the AckAlerts.com system configuration.
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Notification methods include:
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SMTP email
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Cloud-based SMS text message
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SMS text message using the On-Premise AckAlerts.com SMS Gateway
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Voice telephone call
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PUSH notification to the smartphone, tablet or desktop browser
AckAlerts.com Alarms
At the center of AckAlerts.com Alarm Management is the Alarm.
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AckAlerts.com Alarms match a Blueprint, with an Escalation, to make certain the correct people are alerted to critical situations in the enterprise.
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Blueprints define the structure of data coming from applications, systems or devices. In this example, a Blueprint defines the arguments sent from the OpenNMS network management application.
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Escalations define the combination of Users, Groups or Subscriptions that will be notified—and the time intervals between notifications—until the Alarm has been responded to.
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In this example, the VMware Major Event Alarm will fire when the Source field contains the string VMWareCimMonitor, AND the Severity field contains the string Major.
System Dashboard
The AckAlerts.com System Dashboard provides administrators with a real-time view of all current AckAlerts.com activity.
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The Dashboard displays up to the second status of:
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Alarms
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Escalations
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Passive monitoring of systems and applications using AckAlerts.com Heartbeats
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Message transmission, and acknowledgement
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Notifications Sent for email, SMS, Voice and PUSH
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Notifications Pending for email, SMS, Voice and PUSH
System Reporting
AckAlerts.com System Reporting provides administrators with a graphic view, of all system use, over any selected time period.
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System Reporting is not a development tool, that requires administrators to know the internal database structure. Rather, it is ready to use Out of the Box, on the first day of implementation.
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Select from Bar, Pie, Donut and Funnel chart format
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Select the color palette of your choice
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Export to your desired format, to share with others, or use as means to benchmark system performance over time.
Web Messaging Console
The Web Messaging Console compliments the Alarm Management capabilities of AckAlerts.com. It allows your AckAlerts.com configuration to perform dual-duty.
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Perfect for the Helpdesk, or Emergency Notification applications, the Web Messaging Console provides:
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Easy lookup for any combination of Users, Groups and Subscriptions.
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Template messages, to cut down on keyboard input for messages sent on a regular basis
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Themes, to provide publishers with the ability to customize the user interface
Mobile App
The AckAlerts.com Mobile App provides a daily, monthly and annual synopsis of all AckAlerts.com activity.
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Designed with a technology that automatically adapts to the device being used, the Mobile App is the perfect tool when you want a quick glance at AckAlerts.com status, from your smartphone, tablet or desktop browser.
SMS Gateway
The AckAlerts.com SMS Gateway is an optional component, available to those AckAlerts.com customers running On-Premise.
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The SMS Gateway is implemented for two primary reasons:
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Since the SMS Gateway sends text messages directly over the cellular network, it can transmit critical alerts, even when Internet connectivity is interrupted. The SMS Gateway is implemented in high availability environments.
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The SMS Gateway transmits text messages without a per message charge. For a standard monthly fee—paid to your telecom provider—unlimited text messaging is provided.
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